Privacy Policy

Privacy Policy of Fikup is designed to clearly explain how user information is collected, used, stored, and protected on the website www.fikup.ir. At Fikup, we are fully committed to protecting users’ personal data with the highest level of responsibility and in accordance with applicable laws and regulations of the Islamic Republic of Iran.

By using Fikup’s services, you acknowledge that you have read and accepted this Privacy Policy.

What Information Does the Fikup Privacy Policy Cover?

To provide wholesale sales services, order processing, and domestic and international shipping, the following information may be collected from users:

  • Full name

  • Mobile phone number

  • Email address

  • Full postal address

  • Postal code

Account registration is mandatory for placing orders. All collected information is used strictly for service delivery, order processing, and customer support purposes.

How Information Is Used Under the Fikup Privacy Policy

User information at Fikup is collected and processed solely for legitimate and clearly defined purposes, including:

  • Order registration and processing

  • Coordination of domestic and international shipping

  • Order status notifications via SMS

  • Responding to customer support requests

  • Managing user accounts

Fikup does not send promotional messages without user consent. All communications are limited to essential service notifications.

Data Security in the Fikup Privacy Policy

Fikup applies standard security practices and technical safeguards to protect user information against unauthorized access, disclosure, alteration, or misuse.

All user data is treated as confidential and is accessible only to authorized personnel within the scope of their responsibilities.

Information Sharing Under the Fikup Privacy Policy

Fikup does not sell, rent, or share users’ personal information with third parties, except in the following cases:

  • Legal obligations imposed by competent authorities

  • Secure online payment processing through authorized payment gateways

Payment Gateway and Privacy Policy

Online payments on Fikup are processed securely through the Zarinpal payment gateway.
Users’ banking information is transmitted directly to Zarinpal, and no payment card details are stored on the Fikup website.

You may review Zarinpal’s privacy practices here:
https://www.zarinpal.com/privacy-policy

Cookies in the Fikup Privacy Policy

Fikup may use cookies to improve website performance and user experience. These cookies do not contain sensitive or personally identifiable information and are not used for third-party advertising or analytics services.

Communication Channels

Users may contact Fikup through the following channels:

  • Phone number

  • Official email address

  • Contact form

  • WhatsApp or Telegram

Information submitted through these channels is used exclusively for communication and customer support purposes.

User Rights Under the Fikup Privacy Policy

Users have the right to request access, correction, or deletion of their personal data at any time, unless data retention is required by applicable laws.

Changes to the Fikup Privacy Policy

Fikup reserves the right to update or modify this Privacy Policy whenever necessary. The latest version will always be available on this page, and continued use of the website constitutes acceptance of any updates.